Refund Policy

1. Overview

At HYPERADVANCER, we stand behind the quality of our bespoke longevity events intelligence briefs. This Refund Policy explains your rights and our procedures for refunds and cancellations.

This policy complies with the EU Consumer Rights Directive 2011/83/EU and Belgian consumer protection law.

The Longevity Events Pulse is free. No payment is taken for it, so no refund applies. You can unsubscribe from future editions at any time via the link in any email or by contacting privacy@hyperadvancer.com.

Earlier purchases: quarterly reports and annual subscriptions bought before 27 July 2026 remain covered by the refund policy in effect on the purchase date; contact support@hyperadvancer.com with your order reference.

2. Your Right of Withdrawal (Consumer Customers)

2.1 14-Day Withdrawal Period

If you commission a brief as a consumer (for personal use, not for business purposes), you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.

Withdrawal period begins: the day after you conclude the purchase contract
Withdrawal period ends: 14 days later

2.2 Bespoke Work and Early Performance

A brief is custom digital content produced to your specifications. By default we do not begin work until the withdrawal period has ended. If you want your brief sooner, you can expressly request that we begin work immediately. In that case:

• If the brief is fully delivered before the 14-day period ends, your right of withdrawal lapses upon complete performance (with your prior express consent and acknowledgement).
• If you withdraw after requesting early performance but before delivery, you owe a proportionate amount for the work performed up to that point, and we refund the remainder.

2.3 How to Withdraw

Email support@hyperadvancer.com with the subject "Withdrawal - [Order/Invoice ID]", stating your name and your unequivocal decision to withdraw. We will confirm receipt without delay and refund within 14 days of receiving your withdrawal.

3. Lack of Conformity (All Customers)

Under EU digital content rules, your brief must conform to the scope agreed at scoping. It lacks conformity if it is defective (e.g., corrupted file, missing pages), incomplete against the agreed scope, or substantially different from what was agreed.

Remedies, in order:

1. Bring into conformity: we correct or complete the brief at no cost. This is the primary remedy.
2. Proportionate price reduction: where correction is impossible, disproportionate, or not done within a reasonable time.
3. Termination and full refund: where the lack of conformity is serious or cannot be remedied.

You may request remedies within 2 years of delivery. Subjective dissatisfaction with conclusions that match the agreed scope is not a lack of conformity.

To request a remedy, email support@hyperadvancer.com with the subject "Lack of Conformity - [Order/Invoice ID]", describing the problem and your preferred remedy. We respond within 5 business days.

4. Failure to Deliver

If we fail to deliver your brief by the delivery date agreed at scoping, you may set an additional reasonable deadline (e.g., 7 days). If we still fail to deliver, you may cancel the order and receive a full refund.

5. How Refunds Are Processed

• Refunds are issued to the original payment method (Stripe payment link payments) or by bank transfer (invoice payments).
• We process approved refunds within 14 days.
• We will not charge you any fee for processing a refund.

6. Contact

If you are a consumer, you may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/